GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL Sales/Customer Account Development – Planning and Follow Up Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts Implement global and regional account acquisition / development approaches and platforms Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions Develop plans to deny competitor penetration into the accounts Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL Margins/Profitability Assurance Establish and implement a pricing review timetable that ensures improving margins from designated accounts Adhere to regional standards on profit margins and discount guidelines Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
We look forward to receiving your application. Via: WhatsApp: +49 175 1896069 Email: personal@baufritz.de Applicant portal via the “Apply now!” button below If you have any questions or would like further information, please feel free to contact: Viktoria MayerPersonalreferentin+49 (0)8336 - 900 136
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Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees.
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
Confidently lead and motivate a diverse team Ability to assess current team dynamics and implement strategies to improve productivity and communication driving change where necessary Reinforce a positive working environment Ability to interpret policy, legislation, regulations and national codes of practice, advising on the implications of non-compliance, responding to and applying any necessary changes in area of work Ability to deliver training sessions/workshops within a brief to a sizeable, mixed interest groups or groups with diverse levels of understanding of the subject matter Personal Qualities: Positive professional mindset Self-motivated, ability to work as a member of a team or autonomously. Good interpersonal skills and the ability to relate to members of the public other stakeholders and members of the multi-disciplinary team.
You have strong planning and coordinations skills and a crossfunctional, collaborative mindset Fluent in English (written and spoken); proficiency in German (B1) Our Offer: Growing company with a diverse and open work environment Employees from around 40 different countries Flexible work models tailored to your needs (e.g., 100% remote work, up to two months abroad within the EU possible) Time-off account with compensatory time 30 days of vacation Flexible benefits budget to use according to your preferences (e.g., higher employer contribution to occupational pension schemes, fitness & health programs, or subsidies for commuting or meals) Discounts at hundreds of partner companies via the Corporate Benefits platform Internal and external training opportunities aligned with your personal goals Company and team events to build relationships outside of daily work and celebrate successes together Please use the "Apply Now!"
Confident and solid communicator ·Very good knowledge of spoken and written German and English (at least B2 Level) Very good knowledge of MS Office products, particularly MS Visio or equivalent process modeling and process documentation tools Desirable; Knowledge of digitization technologiesKnowledge of IT implementationKnowledge of change management methodologies Personal qualifications ·A very high level of enthusiasm and ability to work under pressure Willingness to take responsibility, target- and result-oriented approach to actionWillingness to collaborate in an international teamAnalytical skills and capacity for conceptual thinking, and the ability to think and act with a cross-organizational and cross-process approach ·Mobility and flexibility in terms of time, and willingness to undertake business trips in Germany and abroad
Health & Wellbeing- Mental Health First Aiders, Employee Assistance Programme (LifeWorks, Babylon and UnMind), Private Medical Insurance with BUPA for you and your dependents, Income Protection, Life Assurance and Personal Accident Insurance. Company sick pay and medical leave, Occupational healthcare Service, 2 days paid leave for volunteering each year Money & Lifestyle –Pension – employer contributory scheme (6%), Share Incentive Plan, Leave Purchase Scheme, Cycle to Work scheme, Car Salary Exchange Scheme, Tech Purchase scheme.
In addition to a competitive salary package, we offer: Strong development opportunities and digital offers for personal development (e.g. LinkedIn Learning)Mobile and flexible working options (e.g. 3 days mobile working, flextime)Regular communication with your line manager and independent work with room for your own ideasContribution to the company pension schemeCompany supplementary health/nursing care insurance with an extensive health budgetAdvice in all situations through EAPBenefits in the form of employee offers (corporate benefits)Further benefits based on the collective agreement of the chemical industry (e.g. up to 35 days of vacation per year, 13th salary (105%), vacation pay, ...)