Requirements Commercial qualification or Bachelor’s degree, ideally with a shipping background or sailing experience Preferably 2 years of experience in Crew Operations Excellent communication and interpersonal skills Highly organized, proactive, and able to stay calm under pressure Fluent in written and spoken English Benefits Work globally, live flexibly: Flexible working hours and the option to work from anywhere up to 10 days per month Recharge & explore: Up to 30 vacation days depending on seniority Pick the perks you love: Choose several benefits from a catalogue – e.g., canteen contribution, Deutschlandticket, JobRad leasing, childcare support, fitness contribution, and more Modern & inspiring workspace: Office in the heart of Hamburg as a baseport, flat hierarchies, open-door policy, and a values-driven culture International team spirit: Join a multicultural, supportive crew that thrives on collaboration, diversity, and mutual respect Responsibilities Recruit and crew seafarers for your assigned vessels, ensuring full compliance with matrix, client, and legal requirements Plan and coordinate crew reliefs and rotations, providing smart alternatives to keep operations seamless Work closely with colleagues in Hamburg and globally across functions to ensure smooth processes and stakeholder satisfaction Informationen über den Arbeitgeber Our client is a Hamburg based Shipowner / Carrier Organization, acting amongst the leading players in the global shipping industry Referenznummer: 13868 Bitte teile uns bei Anfragen oder Übersendung von Unterlagen zu diesem Stellenangebot die Stellen-Referenz-Nummer mit. Delfs 360° PERSONAL Jobs gibt es viele. Doch den richtigen für dich zu finden bedarf Fingerspitzengefühl und einen scharfen Blick für deine individuellen Bedürfnisse.
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YOUR TASKS: Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor Define strategy for assigned accounts (constant process) Review client financials and regularly meets with senior executives to understand their longer-term strategies.
YOUR TASKS: Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor Define strategy for assigned accounts (constant process) Review client financials and regularly meets with senior executives to understand their longer-term strategies.
Fragen vorab beantwortet Dir gerne Vincent RößSachbearbeiter Personal+49 5132 8629 643